Refund policy
We understand some times things happen and you may not be happy with your order.
If you are not satisfied with your products then we will help to resolve this matter as quickly as possible.
Please fill out our Returns / Exchange form and post it back along with your item(s) you would like to exchange or return to:
Alternatively you can fill out the form on a desktop and email the form back to us at fullboreuk@outlook.com
All refund / exchange requests must be made within 7 days of receiving your item(s).
Items must be returned in a new / unused resalable condition, free of marks and odours in the original packaging within 28 days of receipt.
Any items that do not arrive in a re-saleable condition, or in a timely manner will be sent back to the buyer.
We recommend sending your item tracked or obtaining a certificate of postage.
Unfortunately, we do not currently offer a free returns service unless the item is faulty or incorrect, any items that are to be returned are the buyers responsibility until they reach us.
Sizes are approximate and as described by our manufacturers' guidelines, therefore it is the customer's responsibility to ensure they choose the correct size based on the sizing guidelines.
If you are unsure you can contact us via email and we will happily advise you further.
Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt, please contact us immediately within 7 business working days after your package arrives, as we will be happy to replace it accordingly or refund the price of the item once it is returned to us.
Once we have received your returns:
Please allow 5 working days for your refund to be processed. Refunds will be credited against the card used in the original purchase or sent back to your Paypal account if this was the method used. Please allow 5 to 7 working days for any funds to show back in your account - this is dependent on your bank provider.
International Orders - Exchange rates can fluctuate!
Payments and refunds may be affected by this as we do not have any control over when funds are cleared.
Personalised / custom orders
Any personalised or custom item(s) are non returnable and not eligible for exchange.